Complaint Investigation and Adjudication Training for Liberian Law Enforcement – Liberia


Request for Proposals

International Consultant

Complaint Investigation and Adjudication Training for the Liberian Law Enforcement Sector

August 30, 2022

History and context

Since 2017, The Carter Center’s Rule of Law Program has supported key Liberian agencies, including the Liberia National Police (LNP), the Liberia Immigration Services (LIS), and the Liberian Drug Enforcement Agency (LDEA) to build confidence in the security sector through increased transparency, accountability and public information. From 2017 to 2021, The Carter Center, with assistance from the U.S. Bureau of International Narcotics and Law Enforcement (INL), implemented the Advancing Liberian Police Accountability and Citizen Trust (ALPACT) which helped the LNP develop, adopt and raise awareness of streamlined complaints and new referral processes in Greater Monrovia and Bong, Grand Bassa, Lofa, Nimba, Margibi and Rivercess counties.

To maintain and expand the gains made under previous programming, INL provided the Center with additional funding for a 15-month follow-up project, Advancing the Liberian Security Sector and Public Trust (ALSSAPT). The new project aims to further improve security sector accountability and increase public trust by helping the PNL improve tracking and reporting of complaints and commendations. In addition, the Center assists LIS and LDEA in developing, implementing and raising awareness of new complaint and commendation systems. The ALSSAPT project started in November 2021 and is expected to end in January 2023. Areas of operations include Greater Monrovia and Bong, Lofa and Nimba counties.

To increase public confidence in the security sector and improve transparency, the Center seeks to achieve three key objectives:

1. Strengthen processes for tracking and reporting NLP complaints and commendations. 2. Improve LDEA and LIS response to complaints and commendations.

3. Improved LDEA and LIS reporting and citizen engagement.

To fulfill objective 2, the Center is now seeking to recruit an international police expert as a consultant to provide training in the investigation and adjudication of complaints and commendations for the LDEA and LIS. Currently, both agencies are working to adopt policies and standard operating procedures to ensure consistency and fairness in complaints and commendations processes across the security sector. Staff will need sufficient capacity building to meet the highest standards in receiving, recording, investigating, adjudicating and reporting complaints and commendations.

Role and objective of this consultation

The consultant will organize a series of virtual sessions involving the LDEA and LIS offices in Monrovia and the target counties, with the aim of providing training, technical assistance and mentoring on receive, record, track, investigate, judge and act on complaints and congratulations. The consultant will contribute to the improvement of a train-the-trainer manual provided to the training and workforce development departments of LDEA and LIS for continued use.

For all tasks described in this RFP, the Consultant will report directly to Kari Mackey, Associate Director of The Carter Center’s Rule of Law Program, and will work closely with the Center’s Liberia office.

Schedule and job description

This international consultation is scheduled for up to 21 days over the remainder of the life of the project, which is expected to end on January 31, 2023. The specific timeline will be decided in conjunction with The Carter Center, LDEA, and LIS, upon needs basis.

Task/Deliverable and Suggested Consulting Days

Provide virtual and/or in-person training and facilitation support, related to investigation, adjudication and response to complaints and praise. 11 days

Provide follow-up virtual technical assistance related to investigation, adjudication, and complaint and commendation response, as required. 5 days

Assist in the improvement of a train-the-trainer manual for the training and workforce development departments of LDEA and LIS for continued use. 5 days

Qualifications required

• Bachelor’s degree/equivalent experience in social sciences, law, criminal justice, public policy, human rights or related field preferred.

• Minimum 10 years of relevant experience, in rule of law, criminal justice, police training and/or security sector reform;

• Demonstrated previous experience in training police officers, with a preference for experience in providing training on complaint and/or referral systems;

• Good understanding and ability to empower and build capacity of national and regional stakeholders and office staff;

• Demonstrated skills in leadership and team spirit;

• International work experience, with previous experience working with the police in Liberia or West Africa a significant advantage;

• A successful track record and sound references; and,

• Excellent written and spoken English.

How to register

Application Instructions:

All applications and supporting documents must be submitted by 5:00 p.m. GMT on September 16, 2022, on the online platform:

Application form for ALSSAPT (

In the application form, applicants will be asked to submit the following documents as separate attachments: • Statement of interest • Proposed methodology • CV and any relevant qualifications or certificates • Daily rate • References (optional)

For more information, please contact [email protected]

Do not submit your application by email. He will not be seen again. Please ONLY use the online platform.

Applicants who have already applied are invited to resubmit in accordance with the revised RFP. Only shortlisted candidates will be invited for an interview.

Please rate the application

Applications will be scored according to the criteria below. Please note that applications missing the required documents will not be considered.

Evaluation criteria: Weighting

1. Relevance to mandate. Up to 10 points

The declaration of interest is relevant. The application demonstrates a good understanding of what is expected of the mandate.

2. Proposed methodology. Up to 30 stitches.

The methodology is well organized, well written and fully meets the requirements set out in the ToR. The methodology is logical, feasible, achievable and has a high probability of success. The proposal is tailored to LIS and LDEA and includes elements of receipt, registration, tracking, investigation, resolution and action of complaints and commendations.

3. Security sector reform expertise. Up to 30 stitches

The candidate demonstrates at least 10 years of relevant previous experience in one or more of the relevant areas listed in the required qualifications, including technical experience in police or law enforcement complaint and/or referral systems security. The candidate demonstrates the ability to empower and develop the capacities of national and regional stakeholders. Preference will be given to candidates who exceed the essential requirements and whose previous experience is most directly applicable to this consultancy.

4. Expertise working in international and developing contexts. Up to 20 points.

The candidate demonstrates extensive international work experience, with a broad knowledge of multicultural environments and developing contexts. The candidate preferably has work experience in West Africa, particularly in Liberia.

5. Budget. Up to 10 points.

The daily rate corresponds to what is expendable in total for this item.



Comments are closed.